Is Free really free?
Yes. Free costs £0, needs no card and never runs out. Every new centre starts on Free, with unlimited learners and staff and 50 GB of storage. It never turns read-only, and there is nothing to cancel.
What does Free include?
Courses, resources and documents, assignments, marking by your staff, the gradebook, results and certificates. Moderation, second marking and automatic sampling. Messages, calendar, announcements and whiteboards. EduMark Live for rooms, calls, check-in and recordings. Google and Microsoft 365 sign-in, your own centre address (yourname.edumark.ai) with your logo and colours, your own Turnitin or Copyleaks account, help moving in from Moodle and other systems, and your own named EduMark expert.
Does Free include AI?
No. Free has no AI and no EduMark Credits. Aurora, AI marking, AI course building, EduMark Integrity, practice and study modes come with Plus and Pro. Move up whenever you’re ready, and everything you made on Free carries straight over.
What counts as a learner?
On Free, add as many learners as you like. On paid plans, you choose how many learner seats you need, and each enabled learner uses one. Archive a learner to free their seat; their records are kept. Staff are counted separately.
How many staff are included?
Free includes unlimited staff. Paid plans include staff seats in proportion to your learners, and you can add extra staff seats at any time.
What are EduMark Credits?
One currency for every AI action, from AI marking and integrity checks to Aurora and learner practice. Each action has a fixed cost in credits, shown in the rate card. Plus and Pro add credits to a shared organisation pool every month. Free has no credits and no AI.
Do credits roll over or expire?
Plan credits roll over for a short time, while top-up packs and personal credits last much longer. We always spend the credits that expire soonest first.
Are plagiarism and AI-writing checks included?
You can connect your own Turnitin or Copyleaks account, billed by that provider. EduMark Integrity and Copyleaks scans through EduMark come with Plus and Pro and, like every AI action, use credits.
What happens if a payment fails?
We retry the card and let your billing admins know. Everything keeps working for 30 days from the first failed payment. If it’s still unpaid after that, AI features and adding people pause until it’s paid, while submissions, human marking, moderation, feedback release and exports carry on. Paying at any point restores everything straight away.
Can we cancel?
Yes. Cancel in Billing at any time and your plan runs to the end of the period you’ve paid for. Then your centre moves to Free: your courses, learners and records stay, and you keep working. Only the paid features, such as AI, stop.
Can we change plan or learner count later?
Yes. Upgrades and extra seats take effect straight away and are charged pro rata for the rest of the period. Downgrades and seat reductions take effect at your next renewal.
Should we pay monthly or annually?
Monthly billing is rolling. Annual billing is paid upfront for twelve months at a lower price.
Do prices include VAT?
Plan prices and organisation credit packs exclude VAT, which is added to your invoice. Personal credit packs that learners buy include VAT.
We have a lot of learners. Can we get a quote?
Yes. For more than our self-service number of learners on a paid plan, or if you need procurement paperwork, talk to us and we’ll prepare a quote for your organisation.
Is the Developer API included?
No. The Developer API is a separate product for your own applications. It’s billed per completed operation from its own dashboard and doesn’t use EduMark Credits.